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Herron Books Returns Policy

All requests to return SALE or RETURN items, DAMAGED or MISBOUND books must be sent to the Office for authorisation.  (Claims for shortages and damaged books must be made within 7 days).

 

Your request for return should include the following information where possible:-

ISBN No, Title, RRP, Invoice No. and Date of Purchase.

 

ALL BOOKS to have been originally supplied by Herron Books and cannot be returned within 3 months of date of invoice or no more than 12 months from date of invoice or purchased as Nett Price Firm Sale terms.

 

Books returned for credit must be in MINT CONDITION, CLEANED & NON HERRON STICKERS REMOVED, WITHIN RETURN TERMS, PACKED PROPERLY IN STURDY BOX.

 

Any rejected titles will appear on your Return Authorisation, marked ‘rejected’ and the reason given.  Please do not return rejected books as if these are received, books will be returned to you “Freight On”  .

 

REASON books may be returned Freight on as UNACCEPTABLE for CREDIT:-

 

• BOOKS RECEIVED DAMAGED NOT IN A RESALEABLE CONDITION
  (cover creased or torn, spine damaged, dents in cover)
• BOOKS RECEIVED WITH NON HERRON PRICE STICKERS
• BOOKS RECEIVED WITH STICKER MARKS / PENCIL MARKS / STICKER DAMAGE
• NOT A HERRON TITLE
• BOOKS NOT ORIGINALLY SUPPLIED BY Herron Books
• BOOKS NOT IN STORE 3 MONTHS MINIMUM
• BOOKS FIRM SALE 12 MONTHS AFTER DATE OF INVOICE
• BOOKS SOLD ON FIRM SALE TERMS

 

NOTE: The Returns Authority is valid for one (1) month from date of issue.  Books will not be accepted for credit after this date.  A new Returns Authority will be required if date has expired.

 

Two copies of the Returns Authority will be emailed or faxed to you.

• “Return Copy” MUST be enclosed with the goods being returned.
• All cartons to be clearly marked with your name and address and number of cartons    e.g.   Carton No. 1 of 3, 2 of 3, 3 of 3.

 

Freight on returns is at Customer’s expense, however if required we can organise pick up for you via XL Xpress and the cost of freight will be charged back accordingly. (Exact carton qty to be advised at time of pick up).

Your co-operation in following Herron’s Returns Authorisation procedures will be very much appreciated and will assist us in the accurate and timely processing of your Credit Claims.

For more information: Returns Procedure 2017 (Type: .pdf Size: 43.18 KB)